The Register4Less.com Blog

Last week, we sent out an email asking you to vote on the option of R4L adding automated telephone notifications in the event one or more of your domain names is about to be suspended. A total of 755 votes were cast. The team at R4L would like to express our gratitude to all of you that took the time to express your preference. The result of the votes are as follows:

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Clearly, the overall preference is to add this service, and our team are now working on getting this live. We have already updated the messaging preferences page to have allow you to opt out of telephone notifications for either domains that are to be suspeded due to expiry or contact not being confirmed. The default for both of these is enabled, so if you do not wish phone notifications, please log in and update your preferences (Profile > Messaging Preferences).

The poll is now open.  Please click here to cast your vote.

ICANN requires all accredited registrars to verify new contact information for domain owners.  If you would like to read ICANN’s policy regarding Whois accuracy, please click this link.

Currently Register4Less.com manages this process by an email that we send to the new contact email address.  This email contains a link for the domain owner to click to verify their address.  In the event that the email sent to the domain registrant bounces or if the link in the email that we send is not clicked, we are required to place a clientHold on the domain name.  This will prevent the domain from resolving, so any web hosting or email service will stop working.

It does happen that people will sometimes ignore the request to verify, or their spam filter will mistakenly block the email (please, whitelist in your spam filter email coming from any address @register4less.com).  In cases like these, the verification doesn’t happen, and the domain in question will be suspended.

Register4Less.com as you hopefully know tries to provide the best possible customer support, and tried to do this in the most streamlined, efficient manner possible.  Our support team have dealt with some customers who have understandably been upset by their domains being suspended due to this process.

Our team have been discussing options to improve notification.  Having our support staff call is not an efficient way to handle this, so the solution we are proposing would be to have an automated notification call to the phone number on file for the domain owner.  There of course would be an option to opt-out of this type of notification.

Cast Your Vote Now

We have added a poll on our blog site for you to be able to cast your vote.  As always, if you’re an R4L customer reading this, thank-you for your continued business!